shipping policy — Neelora

Effective Date: April 14, 2026

We aim to deliver your products quickly and safely.

  1. Order Processing

    • Orders are processed within 24–48 hours including Sundays & holidays
  2. Delivery Timeline

    • Metro cities: 3–5 business days
    • Other locations: 5–7 business days
  3. Shipping Charges

    • Free shipping on orders above ₹1000
    • Standard shipping charges may apply for lower orders
  4. Order Tracking

    • Tracking details will be shared via SMS/email after dispatch
  5. Delays

    • Delivery may be delayed due to remote locations, weather conditions, or courier issues
  6. Incorrect Address

    • Ensure correct address details
    • We are not responsible for delivery failures due to wrong address